Terms of Service

Last Updated: December 18, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and StoreSafe ("we," "us," "our," or "Company") governing your access to and use of the StoreSafe application and related services (collectively, the "Service").

By installing, accessing, or using StoreSafe, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

StoreSafe is a Shopify application that enables you to:

• Create automated and on-demand backups of supported Shopify datasets
• Upload completed backup files to your connected Google Drive account
• Restore supported datasets from previous backups
• Export supported datasets in available formats

The Service operates on a "Bring Your Own Storage" (BYOS) model. Completed backup files are uploaded to your connected Google Drive account. StoreSafe workers transiently process data to provide the Service and retain operational metadata, but do not retain a separate vendor-hosted backup-file copy.

Coverage depends on Shopify scopes, API windows, supported datasets, and your available Google Drive quota and retention controls. Standard Shopify order access normally covers the latest 60 days.

3. Eligibility

To use StoreSafe, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal authority to enter into binding contracts
• Operate a valid Shopify store
• Have a valid Google account with sufficient Google Drive storage
• Not be prohibited from using the Service under applicable laws

4. Account Registration and Security

4.1 Account Creation

When you install StoreSafe, an account is automatically created using your Shopify store credentials. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Security

You agree to:

• Keep your Shopify and Google account credentials secure
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

5. Subscription and Billing

5.1 Pricing

StoreSafe Pro is available at $19.99 USD per month or $199.99 USD per year. Prices may be subject to change with 30 days' notice.

5.2 Free Trial

New users receive a 14-day free trial. After the trial period, you must subscribe through Shopify to continue using the Service.

5.3 Billing

Subscription billing is processed through Shopify's billing system. By subscribing, you authorize recurring charges to your Shopify account according to your selected monthly or annual plan.

5.4 Cancellation

You may cancel your subscription at any time through your Shopify admin panel. Upon cancellation:

• Your access to the Service will continue until the end of the current billing period
• No refunds will be provided for partial months
• Completed backup files remain in your Google Drive subject to your Drive account, quota, and retention controls

5.5 Refunds

We do not provide refunds except in cases of billing errors or as required by applicable law. If you believe you've been incorrectly charged, contact us within 30 days.

6. Your Data and Responsibilities

6.1 Data Ownership

You retain full ownership of all data backed up through StoreSafe. Your backup files are stored in your Google Drive account, and you have complete control over them.

6.2 Your Responsibilities

You are solely responsible for:

• The content and legality of your store data
• Ensuring you have the right to back up and store the data
• Maintaining sufficient Google Drive storage space
• Verifying the integrity of your backups
• Complying with all applicable laws regarding data storage and privacy

6.3 Prohibited Uses

You agree not to:

• Use the Service for any illegal purpose
• Attempt to reverse engineer, decompile, or disassemble the Service
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any systems
• Use the Service to store or transmit malicious code
• Resell or redistribute the Service without authorization
• Use automated systems to access the Service in a manner that exceeds reasonable use

7. Third-Party Services

7.1 Shopify

StoreSafe operates as a Shopify application and is subject to Shopify's Terms of Service. You must comply with Shopify's terms to use our Service.

7.2 Google

By connecting your Google Drive account, you agree to Google's Terms of Service. StoreSafe uses granted Drive permissions to create and manage backup files it creates.

8. Intellectual Property

The Service, including its design, functionality, code, and documentation, is owned by StoreSafe and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for its intended purpose.

You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

9. Disclaimer of Warranties

To the fullest extent permitted by law, we disclaim all warranties, including:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or reliability of any information obtained through the Service

10. Limitation of Liability

In no event shall our total liability exceed the amount you paid to us in the twelve (12) months preceding the claim. This limitation applies regardless of the theory of liability (contract, tort, negligence, or otherwise).

Specifically, we are not liable for:

• Data loss or corruption (your data is stored in your Google Drive)
• Lost profits, revenue, or business opportunities
• Downtime or service interruptions
• Actions of third parties, including Shopify or Google
• Your failure to maintain adequate Google Drive storage

11. Indemnification

You agree to indemnify, defend, and hold harmless StoreSafe, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• The content of data you back up

12. Termination

12.1 Termination by You

You may terminate your account at any time by uninstalling StoreSafe from your Shopify store.

12.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without notice, if you:

• Violate these Terms
• Engage in fraudulent or abusive behavior
• Fail to pay subscription fees
• Use the Service in a manner that harms us or other users

12.3 Effect of Termination

Upon termination:

• Your license to use the Service immediately ends
• Your backup data remains in your Google Drive (you retain ownership)
• You remain liable for any outstanding fees
• Provisions that by their nature should survive (limitations of liability, indemnification, etc.) will continue in effect

13. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes. Continued use after changes constitutes acceptance of the modified Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware or remotely, at our discretion.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and StoreSafe regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: https://storesafe.app